Terms of Service

Welcome to ZÁBELA.

These Terms of Service apply when you visit, browse or make a purchase from our website. By using our website or placing an order, you agree to these Terms.

Please read these Terms together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

ABOUT ZÁBELA

ZÁBELA is an independent clothing brand offering original and personalised apparel and other products.

Our products are generally made to order and may be produced, fulfilled and shipped by third-party fulfilment partners, including Printful.

ONLINE STORE

You may use our website for lawful personal purposes and to purchase products offered through our store.

You must not misuse our website, interfere with its operation, introduce malicious code, attempt unauthorised access, or use the website in violation of applicable laws.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, product unavailability or unlawful activity.

If we cancel an order after payment has been received, we will provide an appropriate refund.

PRODUCTS & AVAILABILITY

We make reasonable efforts to display our products, colours and designs accurately. However, colours and appearance may vary slightly depending on your screen, garment, printing process and other production factors.

Because our products are made to order, availability may change without notice.

We reserve the right to modify or discontinue products where reasonably necessary.

PERSONALISED PRODUCTS

Some ZÁBELA products, including products from our UNLOCKED collection, can be personalised.

You are responsible for checking all information submitted for personalisation, including numbers, spelling and other details, before placing your order.

Once a personalised product has entered production, changes or cancellations may not be possible.

Personalised products generally cannot be returned because of change of mind, incorrect size selection or personalisation details entered incorrectly by the customer, except where required by applicable consumer law.

Please see our Returns & Refunds Policy for further information.

PRICES & PAYMENT

Prices are displayed in the currency shown on our website and may vary depending on your location or market.

Shipping charges, taxes, duties or other applicable charges may be added at checkout or become payable depending on your destination.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted, except where permitted or required by law.

ORDER FULFILMENT & SHIPPING

Our products are generally produced on demand. We use third-party fulfilment and shipping providers to manufacture and deliver orders.

Production and delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, customs processing, weather, product availability and circumstances outside our reasonable control.

Please see our Shipping Policy for further information.

RETURNS, REFUNDS & CANCELLATIONS

Because our products are made to order, our returns and cancellation conditions may differ from those of retailers selling pre-produced inventory.

Please review our Returns & Refunds Policy before placing your order, particularly when purchasing personalised products.

Nothing in these Terms or our Returns & Refunds Policy is intended to exclude or limit rights that cannot legally be excluded under applicable consumer protection laws.

INTELLECTUAL PROPERTY

Unless otherwise stated, the ZÁBELA name, branding, original designs, graphics, photographs, written content and other original materials appearing on this website are owned by or licensed to ZÁBELA.

You may not reproduce, distribute, sell, commercially exploit or create unauthorised derivative works from our original content without prior written permission, except where permitted by law.

You must not submit content for personalisation that infringes another person's copyright, trademark or other intellectual property rights.

We reserve the right to refuse personalisation or content that we reasonably believe infringes third-party rights or violates applicable law or our fulfilment partners' content policies.

THIRD-PARTY SERVICES

We use third-party providers to help operate our store, process payments, fulfil products and deliver orders.

These providers may process information as necessary to provide their services. Your use of our website may therefore also be subject to relevant third-party terms and privacy practices.

WEBSITE INFORMATION

We make reasonable efforts to ensure information on our website is accurate and current. However, occasional errors relating to product descriptions, prices, availability or other information may occur.

Where an error affects an order, we will take reasonable steps to correct it and contact you where appropriate.

LIABILITY

To the extent permitted by law, ZÁBELA is not responsible for indirect or consequential loss arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

PRIVACY

Your privacy is important to us.

Our collection, use and handling of personal information is described in our Privacy Policy.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services, legal requirements or website.

The version published on our website at the time of your purchase will apply to that transaction, subject to applicable law.

CONTACT US

If you have questions about these Terms or an order, please contact us through our Contact page.

Thank you for supporting ZÁBELA and our belief in clothing with purpose.