PRIVACY POLICY

At ZÁBELA, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, make a purchase, contact us or otherwise interact with ZÁBELA.

INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Personalisation details submitted for customised products
• Payment and transaction information
• Information about your device, browser and IP address
• Information about how you interact with our website
• Marketing and communication preferences

Payment information is generally processed securely by our payment providers. ZÁBELA does not need to directly store your complete credit or debit card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders
• Produce personalised products
• Arrange payment and delivery
• Provide order updates and customer support
• Manage returns, refunds and order issues
• Detect and prevent fraud or misuse
• Improve our website, products and customer experience
• Maintain business and transaction records
• Comply with applicable legal obligations
• Send marketing communications where you have subscribed or where otherwise permitted by law

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

SHOPIFY, PRINTFUL AND OTHER SERVICE PROVIDERS

ZÁBELA uses third-party service providers to operate our online store and fulfil orders.

These may include:

Shopify — provides the e-commerce platform that powers our online store.

Printful — produces, fulfils and ships many of our products.

Payment providers — securely process payments and transactions.

Shipping and delivery providers — receive information necessary to deliver your order.

Email and marketing providers — help us communicate with customers who have chosen to receive communications from us.

Analytics and technology providers — help us understand how our website is used and improve its performance.

We share personal information with service providers only where reasonably necessary for them to provide services to ZÁBELA or where otherwise permitted or required by law.

PERSONALISED PRODUCTS

When you order a personalised product, such as an item from our UNLOCKED collection, the personalisation information you provide may be shared with our fulfilment provider so that your product can be produced.

Please avoid including unnecessary personal or sensitive information in personalisation fields.

COOKIES & WEBSITE TECHNOLOGIES

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where applicable, provide relevant marketing.

Depending on your location, you may be provided with options to manage your cookie and privacy preferences.

You can also control certain cookies through your browser settings.

INTERNATIONAL DATA PROCESSING

Because ZÁBELA sells internationally and uses service providers operating in multiple countries, your personal information may be processed or stored outside Australia.

Our service providers may process information in countries where they or their service providers operate, subject to their applicable privacy and security practices.

HOW LONG WE KEEP INFORMATION

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, maintain appropriate business records, resolve disputes and comply with applicable legal, tax and accounting obligations.

When information is no longer reasonably required, we will take appropriate steps regarding its deletion or de-identification where required.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to your personal information, including rights to request access to or correction of information we hold about you.

You may also have additional rights under applicable privacy laws, such as requesting deletion or restriction of certain processing, objecting to certain uses of your information, or withdrawing consent where processing is based on consent.

These rights may be subject to legal exceptions and requirements.

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests.

MARKETING COMMUNICATIONS

If you subscribe to ZÁBELA marketing communications, we may use your contact information to send you news, product releases, stories and offers.

You can unsubscribe at any time by selecting the unsubscribe option in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders.

SECURITY

We take reasonable steps to protect the personal information we handle.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has provided personal information to us inappropriately, please contact us.

PRIVACY QUESTIONS & COMPLAINTS

If you have a question, request or complaint regarding your personal information or this Privacy Policy, please contact:

ZÁBELA Clothing
Email: info@zabela012.com

We will review privacy enquiries and complaints and respond within a reasonable timeframe.

If applicable privacy law provides you with the right to raise a complaint with a privacy regulator, you may also exercise that right.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal requirements.

The latest version will be published on this page.