SHIPPING POLICY

At ZÁBELA, our products are made to order. This means your piece is produced after you place your order rather than being taken from pre-produced inventory.

This allows us to offer personalised products such as our UNLOCKED collection while reducing unnecessary inventory and waste.

FULFILMENT

Most orders are fulfilled within 2–5 business days before shipping.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information where available.

ESTIMATED SHIPPING TIMES

Shipping time depends on the destination and shipping method selected.

As a general guide after fulfilment:

Domestic orders: approximately 1–8 business days
International orders: approximately 1–20 business days

These are estimates rather than guaranteed delivery dates. Carrier delays, customs processing, weather, product availability and other circumstances may affect delivery times.

INTERNATIONAL ORDERS & CUSTOMS

We ship internationally to many destinations.

International orders may be subject to customs duties, taxes or import fees depending on the destination country and order.

Where these charges are not collected at checkout, they are the responsibility of the customer.

INCORRECT SHIPPING ADDRESS

Please check your shipping information carefully before placing your order.

If you notice an incorrect address, contact us as soon as possible. We may be able to update the address while your order is still being fulfilled. Once an order has shipped, the shipping address cannot be changed.

LOST ORDERS

If your order has not arrived and appears to be lost in transit, please contact us as soon as possible.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

We will work with our fulfilment partner to investigate the shipment and, where the order qualifies, arrange an appropriate replacement or resolution.

DAMAGED OR INCORRECT ITEMS

If your product arrives damaged, defective or you receive an incorrect item, please contact us promptly with your order number and clear photographs of the item.

We will review the issue with our fulfilment partner and arrange an appropriate resolution where the claim qualifies.

SEPARATE SHIPMENTS

Products within the same order may occasionally be fulfilled from different facilities and arrive in separate packages.

TRACKING

Tracking information will be provided when available once your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

QUESTIONS?

If you have questions about your order or delivery, please contact us through our Contact page.

We are happy to help.